​Statement of Notifiable Matters

Under the Code, there are several ‘notifiable matters’ that we are required to disclose to you at or before the time of collecting personal information that is likely to be disclosed to a Credit Reporting Body (CRB).

Credit reporting bodies and your personal information

Credit reporting bodies are allowed under the Privacy Act and the Privacy (Credit Reporting) Code (known as ‘CR Code’) to handle personal information relating to credit. If you apply for any kind of credit or offer to act as guarantor, we may disclose your personal information to, or collect personal information about you from, a credit reporting body. This information is used for the purpose of determining your eligibility for credit, and we may process the information to create an unsuitability assessment or other ratings of your suitability for credit.

Credit reporting bodies may include your personal information in reports that they provide to credit providers to assist those providers in assessing your credit worthiness (such as when you have applied for a loan from the provider).

The credit reporting bodies we deal with are:

For contact details and information on how credit reporting bodies manage credit related personal information, please see their privacy policies available at the links above.

Credit reporting bodies offer a service to credit providers wishing to send direct marketing material about credit services to individuals. This is called “credit pre-screening”. You have the right to request that the credit reporting bodies do not use your information for this purpose. To opt out of credit pre-screening, contact the credit reporting body, using the contact details on their websites noted above.

You can also ask a credit reporting body not to use or disclose your personal information for a period if you believe on reasonable grounds that you have been or are likely to be a victim of fraud.

The Privacy Act and the CR Code limit what we can do with the information we obtain from a credit reporting body. Generally, it can only be used in relation to the consumer credit products you hold through us. For example, if you fail to meet your payment obligations in relation to consumer credit, or commit a serious credit infringement, we may be entitled to disclose this to a credit reporting body.

Comprehensive Credit Reporting (CCR)

CCR enhances the credit reporting system that’s already in place by allowing for the exchange of additional information between credit providers and credit reporting bodies to provide a more complete picture of someone’s credit history.

Previously a credit report contained any credit enquiries, defaults, serious credit infringements and public record information. The additional information shared for CCR includes account open and closed dates, types of credit, credit limits and up to 24 months of repayment history information.

Credit history informationExisting ReportingCCR
Credit history information <img draggable=
Account open dates <img draggable=
Account closed date <img draggable=
Types of credit <img draggable=
Credit limits <img draggable=
24 months of repayment history information <img draggable=
Credit enquiries               <img draggable=<img draggable=
Defaults               <img draggable=<img draggable=
Serious credit infringements (e.g. fraud or deliberately evading your obligations)               <img draggable=<img draggable=
Public record information, including personal insolvency and court proceedings               <img draggable=


Bene customers will see a change to their credit report with the inclusion of comprehensive credit information. CCR recognises people who display good credit management behaviours and consistent, timely repayments. This means it’s more important than ever to repay your accounts on time so this appears favourably on your credit report.

Please visit CreditSmart.org.au for further information on CCR.

If you’re having trouble making your repayments, we can help. Please contact hardship@getbene.com.au for a confidential conversation about your situation.